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11/2008 - 7/2012

Industry: Food and Beverage Production

Team Member

Work in Food Service doing Customer Service Work and keeping supplies and various condiments supplied. Doing what management indicates and learning about the business from those people that have been there longer. Involves a cash drawer and minor multi-tasking. Also involves learning to find out what needs to be done and conscientiously doing it without being asked and building up the speed of my work. Value Customers make them feel good about their decision to do business with us.

5/2007 - 8/2008

Industry: Insurance

Customer Service Representative

Work in office answering phones, working insurance documents and handling the customers needs and occasionally mailing documents. Involves multitasking between duties as the need arises. Also involves doing work from the agents in the office as they need. It lastly involves organizing files for each customer that are kept in the office, this involves daily putting of documents in each file purging them when necessary and lastly handling a cash drawer.

2/2007 - 5/2007

Industry: Nonprofit Charitable Organizations

Data Entry position at Douglas Battery Manufacturing Company

Work in PC/Excel and AS/400 5250 Emulation screens and do Data Entry for Inventory and Productivity Reports. Calculate Input data about personnel and inventory. Maintain several reports and work to make reporting more streamlined and efficient. Involves working with other employees and verifying that data I enter is accurate. Also dispatching trailer load of batteries to customer East Penn Mfg Co Inc. This demands accuracy and documentation of work.

12/2006 - 2/2007

Industry: Manufacturing - Other

Inventory Assistant at RJR R&D Cigarette/Paper Inventory Department

Receive and Deliver Packages, which involves opening and verifying contents of items received and maintaining proper documentation of deliveries. Maintain Inventory in Inventory/Paper Warehouse(s) and Freezer(s). This involves counting and some reorganization of inventory areas at times. It also involves Order Picker and Fork Lift use and certification, cleaning supplies, pulling orders, making shipments and working with existing employees. Lastly involves Office maintenance, cleaning, maintaining and replenishing supplies when needed.

3/2005 - 10/2006

Industry: Broadcasting, Music, and Film

Mobile Billboard Truck Driver

Drive Mobile Billboard Truck Advertising for clients. Involves Fuel Management, Keeping logs of activities, Communicating with Management, Handling Emergency Situations, Driving defensively and safely, Writing Reports of Activities and Reconciling Finances, Punctualness, and Making sure client specifications are met from the driver's perspective. Take pictures of truck with client vinyl against businesses along route for company website and possible advertising of the company.

3/2006 - 3/2006

Industry: Consumer Packaged Goods Manufacturing

Customer Service Call Center

Took calls to electronically give out promotional T-Shirts. Job requires People skills, Computer literacy, Detail Oriented work. Learned to use call center electronic hardware placement was handled by Temporary Resources

8/2005 - 1/2006

Industry: Aerospace and Defense

Operations Controller

In this job I utilize my previous airline experience, organizational skills, interpersonal skills to work with Airline Mechanics and Customers to get the best service for the customer possible. I also do clerical work such as data-entry and telephone usage, and keeping a daily log of all telephone and assigned activities.

7/2005 - 8/2005

Industry: Computer Hardware

PC Inventory Contract

Did an assignment with R J Reynolds Tobacco Company logging 2000+ PC Serial, Model Numbers at their many locations. Used Excel keeping all of the numbers and data correct and efficient. Worked with management to make sure data was in correct format and coded so as to make it efficient to use by the company. Worked with existing personnel to make sure we got the correct hardware since we were not supposed to get certain hardware. Did job in a timely matter and management was pleased with the result.

12/2004 - 2/2005

Industry: Computer Software

Tape Mounting Contract

Under contract to Sara Lee working in Data Center in Winston-Salem in the Tape Management Area. Locating and Mounting 3480 Tapes as called for by automated system. Also doing various duties as assigned by Tape Librarian such as finding tapes to be scratched as well as tapes to be sent off-site. Answering questions posed by management about the process and monitoring statistics for the Tape Library.

9/2003 - 7/2004

Outside Marketing Representative

Solicit sales of Sam’s Club Business Memberships to local businesses within the sales territory of the Sam’s Club where I am employed. Go door to door to local businesses and discuss their Sam’s Club membership status, either about their current membership, or explain how they can become a member if they are interested.

8/2000 - 1/2003

SoftWare Consultant

I was Tech Support Analyst for Lucent's Localization Solutions group. I did MS-Access/Excel Database Administration, Programming and gave technical assistance to facilitate translating tech documents from language to language. I ran production jobs and assisted in developing software programs in Microsoft Visual Studio, Microsoft Office 97/2000 and UNIX System. I developed extensive Excel and Access 97/2000 Macros to handle English and translated text issues. Wrote Unix scripts to automate handling of text files and assisted in the development of Lucent's ISO certified processes.

3/1981 - 8/1999

Lead Programmer

Lead Programmer 10/1992 - 8/1999 Maintained company Problem Reporting System in REXX, SQL Database Programming and Administration languages and other software language/applications. Wrote company electronic newspaper solution with the cooperation of other software groups/systems to electronically send it to employees throughout the country. Awarded plaque by company CIO for Outstanding Performance in 1997. I have 7 years as a REXX developer on VM for Piedmont/US Airways. Maintained programs that assist Schedule Control in reporting aircraft anomalies and passenger irregularities. Maintained another for flight officer competence trending and worked with Training Department to enhance program to schedule and track employee training.Help Desk Analyst 6/1987 - 10/1992 Took calls from Airline agents in the field and gave them entry help and reported errors to programmers using trouble tickets and documented procedures. Learned VM REXX software language as I took calls and wrote many programs in REXX which helped make fellow Help Desk analyst more productive and call data more accurate and reportable. Wrote many reports for management to work with the training department to guide training processes.Airport Field Agent 12/1984 - 6/1987 GSO F/T Airport Worked Ticket Counter, Gates, Lost Baggage doing a variety of computer entries and services for our customers. Helped with training of staff and working flight irregularities using system entries designed for them. Had several station duties such as inventory. Was able to greatly assist customers using advanced baggage service entries that allowed me to find bags others did not.Airport Field Agent 7/1982 - 12/1984 CLT F/T Worked mostly Air-Freight where learned air freight tariffs, International Customs Regulations, and relevant system entries. Near end of employment there worked gates and learned valuable customer service experience. Also learned system entries that apply to customer service at the gates where passengers board the A/C. Learned how to work flight irregularity procedures and entries.Airport Field Agent 3/1981 - 7/1982 CLT P/T Worked Air-Freight where learned air freight tariffs, International Customs Regulations, and relevant system entries and also learned how to handle freight efficiently. After initial six months moved to Ramp Service P/T where I learned 101 Forms, Loading / Unloading A/C and proper A./C handling safety procedures. Also learned computer entries to get weather messages from the computer and how to apply to flight and 101 Forms.

EDUCATION:

6/1976

Bachelor's Degree

Bachelor of Arts in General Music with Church Emphasis

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